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Frequently Asked Questions

How do vinyl windows compare with windows made from other materials, such as wood and aluminum?

Long-lasting beauty, low maintenance and excellent thermal efficiency ratings give vinyl windows a winning edge over other types of replacement windows. Our vinyl compound is produced with extra levels of UV inhibitors to help withstand harsh weather conditions

Which types of payment methods and financing are provided at Viva Windows?
  1. Cash
  2. Card (debit/credit)
  3. Check
  4. Financing through synchrony bank
How can I prepare my house for my new windows to be installed?

Please remove curtains, blinds, and any other window treatments. It is recommended to remove security sensors or have them be deactivated by your surveillance company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.

How long will it take to get my replacement windows?

For standard size window replacements, most can be completed within 4-5 business days. For custom projects that require windows of different shapes in sizes, we need to craft a window specifically for your needs which can take 2-3 weeks.

How long will it take to get my replacement windows?

Since manufacturing takes place locally in San Antonio, our lead times are significantly less than our competitors, (but it may vary since we are extremely keen to detail and would not deliver a product that does not meets our high standards). Upon the sale you will receive an estimated date of completion. Once manufacturing is complete, we will contact you to set a date for the installation at your earliest convenience. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss.

What happens to my old windows?

The windows that get replaced are usually disposed of, unless you would like to keep them, just let us know.

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    Office Location

    3463 E Commerce St., Ste. 100

    San Antonio, TX 78220 


    Open Hours

    M-F: 8 AM - 5 PM